• Please note there are no hotel transfers for this tour. Please proceed to the Hawaiian Airlines ticket counter to check in for your flight to Hilo.  Please check-in 90 minutes before your flight at the Honolulu Airport (Hawaiian Airlines counter). Approximate return from Hilo to Waikiki is  7:00 PM. Flight schedules change frequently so please phone our Call Center office (contact information will shown on your booking confirmation) to confirm time and place of check in or pick up.
  Please follow the instructions on your confirmation for where to meet your  tour.  

• Round-Trip Airfare on Hawaiian Airlines
• Hawaii Volcanoes National Park
• Expert, Live Narration
• Pick-up and Drop-off at the Hilo Airport

To meet aviation security requirements, guest’s name, birth date and gender is required when booking reservations along with weight and height for the helicopter tour.  Names must exactly match the name and birth date on government-issued photo ID and/or passport for airline check-in.
Passengers must clear TSA at the Honolulu Airport, so please bring a passport or valid government-issued photo ID.
Guests are advised to not bring large or heavy bags on the flight.

There are NO CANCELLATIONS OR REFUNDS on all NEIGHBOR ISLAND DAY-TRIPS. No name or date changes will be honored once booking is confirmed.

At Polynesian Adventure Travel, the safety of our customers and employees is our top priority.  Since the COVID-19 pandemic began, we have elevated our existing cleaning regimen and developed the POLYAD CLEAN RIDE Program which has enhanced procedures and protocols for cleaning and disinfecting our fleet to the standards recommended by the CDC using EPA-approved products.

✓ Cabin Air Purification & Rapid Air Exchange
✓ Enhanced Air Filtration
✓ HVAC Sanitization
✓ Fully Disinfected Coaches & Mini-Buses
✓ Hand Sanitizer Stations Available
✓ CDC/EPA Approved Disinfectants
✓ Attention to Critical Touch Points
✓ Complete Coach Disinfectant Fogging
✓ Masked Drivers
✓ Attention to Detail
✓ Industry Best Practices
✓ Comprehensive Driver Training
✓ Commitment to Professional Care

✓ Entrance door surfaces
✓ All handrails and touch surfaces used for entering and exiting vehicle
✓ Driver area including steering wheel and all driver controls in cockpit area
✓ Overhead handrails, parcel racks, and parcel rack handles
✓ Microphones
✓ All seat headrests, armrests and seat belts, and reclining levers
✓ Passenger seating area controls
✓ Seat backs and trays
✓ Restroom door handles inside and out
✓ All Surface areas within Restroom

✓ Entrance door handles
✓ Controls (exterior)
✓ All handrails/grabrails in the entrance
✓ The entire interior surface of the entrance door
✓ The entire interior surface of stairwell including driver compartment hatch
✓ The steering wheel
✓ Driver controls in the cockpit area
✓ Driver seatbelt buckle/latch
✓ Driver headrest
✓ Microphones and AV outlets in TD seat
✓ Upper handrails
✓ Parcel racks and parcel rack handles
✓ Seat armrests
✓ Headrests
✓ Recliner levers
✓ Seat bottoms
✓ All seat fabric
✓ All seat belt buckles/latches
✓ Overhead Seat Light Switches and Directional Air Vents
✓ Lavatory door handles inside and out
✓ Toilet seat
✓ Lavatory shelf
✓ Lavatory hand sanitizer container
✓ The Exterior luggage door handles engine bay access,
✓ Engine/Mechanical access doors and handles
✓ Window ledges
✓ Pulls on all blinds
✓ Emergency roof hatch surfaces
✓ Emergency window exit levers
✓ The entire floor of the motor coach including stairs
✓ All interior glass windows
✓ First Aid Kit
✓ Fire Extinguishers
✓ HVAC Filters – exterior
✓ HVAC Filters – interior
✓ All Surface Complete Misting/Fogging

1. Will Polynesian Adventure require guests to wear a mask? – Yes, Masks are mandatory to wear in the state of Hawaii and will be required.
2. Will Polynesian Adventure’s drivers wear a mask? – Yes, all drivers will be provided with and required to wear Personal Protective Equipment (PPE)
3. Will Polynesian Adventure take each guest’s temperatures before boarding? – No, we will not.
4. Will Polynesian Adventure take their drivers temperature each day? – No, but every scheduled driver will self-certify each day that they are well and not showing signs or symptoms of illness prior to starting their shift.
5. Will Polynesian Adventure provide masks to guests? – Guests will need to bring their own mask or face covering. In the event their mask is lost or damaged, a replacement will be provided at no charge.
6. What is Polynesian Adventure’s physical distancing requirements? – For charter and cruise guests, Polynesian Adventure will leave distancing requirements to the discretion of their agent, unless there are other mandatory regulatory or CDC regulations that everyone must follow. The front row will be blocked off to provided distancing for our drivers.
7. What is the capacity on Polynesian Adventure’s sightseeing tours? – Sightseeing tours will operate at 50% capacity. The front row will be blocked off to provided distancing for our drivers. Groups traveling together can sit with each other. There will be an empty row between each group/person. Guest will be required to utilize the same seat throughout the tour.
8. What cleaning products are used to clean and sanitize the coach? – All products are from the approved CDC and EPA recommended list.
9. Will Polynesian Adventure provide hand sanitizer? – Yes, hand sanitizer is available at the entrance of every vehicle and in the lavatory.
10. How often is the 10-point disinfection done? – The 10-point Disinfection is done multiple times per day
11. How often is the 36-point disinfection done? – The 36-point Disinfection is done at the end of each day.
12. Will Polynesian Adventure have the restroom on the vehicle be available for use? – Yes, the lavatory will be available for use on unless otherwise requested.

*As more guidelines are issued, we will update our protocols.